They’re A Partner NOT a Customer

How many times have you been in a meeting and they were talking about the customer? What about the times you were talking with some other technicians in your department and mentioned a customers behavior? Oh and my favorite when someone calls in and asks for something to be completed on the spot, when denied, they rant about customer service and how the customer is always right. We’ve all been in each instance, one of them may bug you more than another, the fact remains, however, that you’ve been separated from your own entity. The HelpDesk has been tossed aside as a servant or someone who at their beck and call because you are there for them and you must act as such. You’re not